Contact Us

We’re here to help you train with confidence. Whether you have questions about our products, need support with your order, or want guidance choosing the right training collar for your dog, the Petrainer Australia team is ready to assist.

Our goal is to make your experience simple, fast, and stress‑free — just like good dog training should be.

📩 Get in Touch

Email Support For product questions, order enquiries, or general support: petrainerofficial@gmail.com

We aim to respond within 24 hours (often much faster).

📦 Order & Shipping Enquiries

If you have questions about delivery times, tracking, or returns, our support team can help you quickly resolve any issue.

🐶 Product Advice & Training Guidance

Not sure which collar is right for your dog? Need help understanding features or training modes?

We’re happy to provide personalised recommendations based on your dog’s size, behaviour, and training goals.

📍 Location

Petrainer Australia Sunshine Coast, Queensland Australia

(Online store only — no public storefront.)

💬 Business Hours

Monday–Friday: 9:00 AM – 5:00 PM AEST Weekends & Public Holidays: Online support only

🛡️ Our Commitment

We stand behind every product we sell. If you ever need help, advice, or after‑sales support, we’re only a message away. Your satisfaction — and your dog’s success — is our priority.