Shipping & Handling

Shipping:

Due to the ongoing COVID-19 Pandemic, delivery time from our International Warehouse is 12 to 24 working days with tracking to your door. Some models are held in our QLD warehouse and if selected at checkout, Express delivery time is 3 to 5 working days.

Eventually we will stock all models again in our QLD warehouse and shipping times will be updated in the near future.

Handling:

Handling time varies depending on the product selected. Our usual handling time at Petrainer is 4 to 7 business days unless item is out of stock/on back order or is being shipped from our international warehouse.

Tracking:

Once the tracking number has been updated, it will take a few days for tracking info to appear and tracking number is delivered via email from Auspost or added to your order from our international warehouse. If your order has been delayed for any reason,  ie: out of stock, on back order, customs clearance hold etc.  Your order will be sent by express post as soon as it becomes available.